The Gladinet Dev Team may ask you for browser traces if they suspect one or more of the CentreStack's web application components are down, not returning correct responses, or returning invisible errors. Browser traces may also be useful to determine if there is a proxy or firewall that is interrupting/blocking a request.
The process involves exporting a "HAR file with content" from your web browser. This HTTP Archive (HAR) file will contain ordered records of all the HTTP requests and responses with timing information and the actual responses from the server (in JSON format).
Here are steps to collect this data using Chrome or Firefox. All major browsers support this feature, but the steps might vary slightly.
Step 1-Open the Browser console by pressing F12 on your keyboard
Step 2-Navigate to the web page where you are experiencing problems
Step 3-Open the Network Tab of the browser console
Step 4-Select the "Preserve Log" checkbox (in Chrome) in order to not clear the window every time a new page is loaded. In Firefox this setting is called "Persist Logs."
Step 5-Right-Click on any of the output lines. In Chrome you can choose "Save all as HAR with content"
In Firefox, you can choose "Save All As HAR"
Step 5-Zip the HAR file and send it to Gladinet Support (reply to your support ticket via email). If the compressed file is over 10 MB, please ask us for an upload link
If you wish to visualize the data, simply drag-and-drop the HAR file on the Network panel of the browser console. Below is a screenshot of Chrome. Firefox is exactly the same.
Please contact us at firstname.lastname@example.org if you have any issues.