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Login Failure



  • Scott Perman

    What is the URL of the web portal?  I've always gone to the web portal via the software, but since it won't let me log in, I have no way of knowing how to get to the web portal.


  • Anabel Perez

    (Question and issue in the Comment were followed and solved through the ticket system)

    If the user doesn't remember the URL to login to the web portal, check please the email. Most of the times the user gets a welcome email, with the URL to login.

    Also, the desktop and mobile clients remember the Access Point used to log in. You can use it to directly access using a web browser.


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