Centrestack Mac Client
To effectively debug an issue, you often need to capture detailed information about what happens when the problem occurs. Here's a step-by-step guide on how to enable tracing and reproduce the problem to gather useful debugging data:
1. Enable Trace
- Click the CentreStack client icon on the MacOS menu bar to open the systray menu.
- Select "Restart Trace" from the menu to start a new trace file
2. Reproduce the Problem
Perform the exact steps that lead to the issue while the trace is active. This ensures the trace captures relevant debugging information.
3. Collect the Traces
- Latest audit - go to /usr/local/gladinet/logging. Sort files here by Date Modified. The latest audit file has name like 'audit.xxxxx'
- Latest trace (starts with r)- go to /usr/local/gladinet/logging. Sort files by Date Modified. The latest trace file has name like trace.xxxx or r.xxxx.
- gsettings.db - go to /usr/local/gladinet
- nvs.db - go to /usr/local/gladinet
- Latest client log
- Open the Terminal
- Run the following commands
- cd /$HOME/.clientlog
- open .
- Here, sort by Date Modified and collect the latest file
4. Additional Information Needed
-
MacOS Version: Take a screenshot of your MacOS version.
- Mac Client Version: Take a screenshot of the client version.
- Issue Description: Provide a detailed description of the issue, including screenshots if possible. Tell us the exact file/folder which hits the problem.
5. Send the Information
- Email: Send the screenshots and trace files to ticket@gladinet.com or reply to your existing support ticket.
-
Large Files: If the files are too large to attach, please contact Centrestack to request an upload link. This will help you avoid issues with email attachments.
Comments
0 comments
Please sign in to leave a comment.