How to fix Failed to connect to Mac Client daemon error – Gladinet

The Mac Client has a daemon process, macclientshell. The daemon process has to keep running, for Mac Client to work.

Sometimes, starting Mac Client hits the error 'Filed to connect to client daemon, please check if it is running'.

Fix 1:

. Make sure the Mac Client is not running, if running exit the app

. In Finder, go to /Users/Shared

. Delete the folder 'CloudDrive'

. Restart the Mac Client

If still see the error, go with Fix 2

. To check whether the daemon is running, open Terminal and run 'ps -ef | grep macclientshell'

. If Client is running, will show 2 lines:

. If somehow the client daemon is not running, the command cannot find the process, and only one line will be returned:

When daemon process is not running, can start it manually and collect the traces:

Open the Terminal and run:

sudo "/Applications/Gladinet Cloud Mac Client.app/Contents/MacOS/macclientshell" > "$HOME/Documents/macclientshell.log" 2>&1

The command will start the macclientshell and redirect the output to $HOME/Documents/macclientshell.log

The process will keep running. If the process stops, please share the log file with Gladinet support