Capture trace on CentreStack via debugview

On Centrestack server, we can use debugview to capture trace.

• From build 47505, Centrestack trace (namespace) is no longer enabled by default. Before collecting Centrestack trace, need to enable the trace first.
  • On Centrestack server, go to Centrestack installation folder\root (by default, it is C:\Program Files (x86)\Gladinet Cloud Enterprise\root), make a copy of web.config here.  
  • Edit web.config
  • In web.config, search for line '<appSettings file="branding.config">'
  • insert the setting here immediately after the line found, together with other 'add key' statement.
    <add key="CanTrace" value="true" />
    Save the change
  • Open IIS Manager. Go to Application pool and recycle namespace
    visit http://localhost/namespace/n.svc/helloworld
    The URL should show helloworld message. If it shows any error, the line is not inserted to the correct section. Need to check web.config again.
• Still on the CentreStack server, download dbgview and unzip it https://docs.microsoft.com/en-us/sysinternals/downloads/debugview
• Start dbgview as Administrator.
• Under Capture, check Capture Win32, Capture Global Win32 and Capture Kernel
• If support has provided filter, click 'Filter/Highlighter' icon, type in the specified filter in 'Include', to replace the default '*'. Otherwise, keep the default '*'
• Under File, select 'Log to File', to write the trace to file
• Under Edit, select 'Clear Display'. It will clear the display on dbgview.
• Run the operation which hit the issue.
• Once you can reproduce the issue, stop dbgview.
• Check the log file. It should contain '[nst]'. It indicates the trace is on.
• Edit Centrestack installation folder\root\web.config again. Remove the line added for 'CanTrace', or change it to '<add key="CanTrace" value="false" />'. Save the change.
• Send the log file to Gladinet support.