Installation Failure

During the CentreStack server installation, there may be several reasons for installation to fail.

The most common reason is that it is not a clean machine. CentreStack server uses a SQL/SQLExpress/MySQL and also uses the "Default web site" in IIS server. When in a  non-clean machine, the existing SQL/MySQL may be a problem unless you choose to use existing SQL/MySQL, for example.

1. Obtain Detailed Trace

Installer will generate DebugView trace. Please follow DebugView setup to obtain DebugView trace.

https://support.centrestack.com/hc/en-us/articles/115000917488-Capture-trace-on-CentreStack-via-debugview

2. Obtain log. 

In the %temp%/log folder, there shall be a text file relates to the date when installation happens. 

3. Common failure reason

• SQL database already exist. For example, you install it once, and then install again, which the previous SQL database file was left around so can't be created again.
• the SQL user account used doesn't have enough permission to create database and create database schema
• IIS server not ready. This most often happens at second install, the IIS's default web site may need to be manually reset to location at c:\Inetpub\wwwroot
• Not installing on server machine, such as Windows 2012, 2016 or 2008 R2. A lot of failure reported are users trying to install CentreStack server on Windows 10, Windows 7 kind of machines.