When access share attached directly, user has permission cannot access from Centrestack

In Centrestack, admin can setup local AD integration and attach a local windows share (a share where Centrstack server can access directly). Admin can choose to use AD user's identify to access the share. When setup like this, AD user can login Centrestack and access the attached share as a team folder. Centrestack will not maintain the folder permission. It will use the local share's NTFS permission.

Sometimes, the AD user can access the share directly. However, cannot access the team folder in Centrestack, or a subfolder under the Team Folder.

If the issue keeps happening, please follow the instruction here, adding a new setting in Centrestack.

• On your Centrestack server, edit the file "Centrestack installation folder\root\web.config" (by default, it is C:\Program Files (x86)\Gladinet Cloud Enterprise\root\web.config). Make a backup of the file before editing it.
• Add the following line in appSettings section:
  <add key="ReadNTFSPerm" value="false" />
  
  The line should be added after line
    <appSettings file="branding.config">
  and before
    </appSettings>
  
  Save the change.
• Open IIS Manager, go to Application pools and recycle the following 2 application pools:
  namespace
  portal

After that, login as the AD user on web portal. Access the team folder or the subfolder. 

If the user still cannot access it, please contact support@gladinet.com