Background

There may be situations when users are unable to login to CentreStack on their Windows machine and hence the trace level cannot be set to 101 under settings in Client Management Console. In such situations, the trace level can be set to 101 (decimal) in the registry. Follow the steps below to enable trace level in the registry

Procedure

For 32-bit Windows

Save this text in a file named TraceLevel.reg:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Gladinet]
"TraceLevel"=dword:00000065

For 64-bit Windows

Save this text in a file named TraceLevel.reg:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Gladinet]
"TraceLevel"=dword:00000065
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Gladinet]
"TraceLevel"=dword:00000065

For Either version of Windows

1. Open the TraceLevel.reg created in the previous step. 
2. Answer Yes to the User Account Control Warning:
   
3. Answer Yes to this warning:
   

After the 'TraceLevel' registry key is created above, you can run the SysInternals Debug View tool and start capturing the trace.

Disabling TraceLevel

Once traces has been collected, you can go to the registry and delete the 'TraceLevel' value(s) created or:

For 32-bit Windows

Save this text in a file named RemoveTraceLevel.reg:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Gladinet]
"TraceLevel"=-

For 64-bit Windows

Save this text in a file named RemoveTraceLevel.reg:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Gladinet]
"TraceLevel"=-
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Gladinet]
"TraceLevel"=-

For Either version of Windows

1. Open the RemoveTraceLevel.reg created in the previous step. 
2. Answer Yes to the User Account Control Warning:
   
3. Answer Yes to this warning: