There might be situations when users are unable to login to Gladinet on their Windows machine and hence the trace level cannot be set to 101 under settings in Client Management Console. In such situations, the trace level can be set to 101 in the registry. Follow the steps below to enable trace level in the registry:
- Go to the run command (windows + R) and type regedit.
- Go to HKLM\Software\Wow6432Node\Gladinet.
- Create a dword value called 'TraceLevel' and the value should be 101.
After the 'TraceLevel' key is created above, you can run the debug view and start capturing the trace.