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Collect Audit Trace

jerry huang
  • Updated

Audit trace on Windows client and server agent provides basic history information (Like a blackbox) on what happened to the application in a summary level. It provides the first level of information when it comes to troubleshooting issues.

There are several ways to collect audit trace

. Collect Audit Trace DB files directly

  1. On windows client, go to C:\Users\<windows login id>\AppData\Local\gteamclient\logging
  2. On server agent, go to C:\ProgramData\gteamclient\logging
  3. zip the latest 3 files. Or the files covering the time the issue happened. 

Notice:

  1. The folder is hidden. Need to enable windows explorer to view hidden files/folders

. Collect Audit Trace from management console

  1. Start Windows client or server agent native management console
  2. Go to Audit Trace
  3. Change the max trace to show, if needed.
  4. Click Query
  5. Click 'Copy to Clipboard'. Paste it to notepad and save it. Send the file to us.

 

. Collect Audit Trace from web:

In latest release, cluster admin/tenant admin can also query the audit trace from web portal. See here for instructions.

 

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Comments

1 comment

Date Votes
  • Will O'Neal

    how do I do a trace on a Mac?

    0

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