If you have an external file server that is connected to CentreStack and you have a user who is experiencing permissions problems through the Windows Client software, then you may need to use the tips on this article to try to fix the issue.
When a Team Folder is set up in CentreStack with the Direct Access option, the NTFS permissions are checked in real-time on the File Server. This works under most scenarios and it is the default behavior, but sometimes network latency issues may cause the NTFS permissions to not be delivered in time and a user may be denied access to a file/folder that he/she should have access to.
The solution is to add a setting to the configuration file of the CentreStack web application to force the NTFS permissions to cache on the Windows Clients themselves.
To add this setting:
- Open the web.config file from the root folder in the CentreStack installation directory. Use a pure text editor, such as Windows notepad to avoid breaking the code:
C:\Program Files (x86)\Gladinet Cloud Enterprise\root - Add the following line after the opening <appSettings...> tag and before the closing </appSettings> tag:
<add key="ReadNTFSPerm" value="false" /> - Save the web.config file and load any page of the Web Portal on a browser. If the website does not load, check the syntax above and try again.
- Once you've verified that the website works, rename the filesysdb folder on the Windows Client computer using the following steps:
- Click on the cloud drive icon on the windows tasktray
- From the cloud drive menu, choose Exit to shut down the windows client
- Type Windows Key+R on the keyboard. On the run box, type %LOCALAPPDATA% and press enter
- Open the gteamclient folder, then open the folder that is named with the user's email address.
- Rename the FileSysDB folder to FileSysDB_OLD
- From the Windows Start Menu, start the cloud drive again by selecting its shortcut
- Click on the cloud drive icon on the windows tasktray
Comments
1 comment
Defualt save location setting to another specifc location, but i have not a specificic location in mind now. I just want word opens or when I brows for files, takes me to the most recent folder I used my very last time, can you help me with this?
7 Brew menu
Please sign in to leave a comment.