Scanning and force syncing attached Folders on the New Windows Client/Server Agent

The article applies to windows client/server agent 12.12.570.53288 and newer. To scan an attached folder in old windows client/server agent, check the article here.

In cases where a Windows Machine ends up in a state which prevents the Windows Client from syncing content from an attached folder, a sync scan task can be started to force sync any possible discrepancies.

Web Based Management Console

Native Management Console

IIS Setting for self hosted Centrestack

Web Based Management Console

• As admin on web portal, go to User Manager and edit the user who logged in windows client/server agent. For server agent, it should be tenant admin.
• Go to Devices tab. See the windows client/server agent device here. Click View Details.
• Server Agent Management Console should always connect with the server. Windows Client's Console will not connect by default. Click 'Connect' link on top right corner couple of times, until the console is connected.
• Once connected, go to Attached Folders tab. See all folders attached via the device. Click 'Show Items not synced' for the attached folder.
• Click "SCAN" to start scanning the folder.
• Once scan is done, got the scan report. Click the view icon to switch the view to the detailed list view.
• Detailed view.
  In the detailed view, it shows whether the missing items is on local or cloud. If it is on local, it shows a local disk icon, with local timestamp. If the item is on cloud only, show a cloud icon, with Cloud Modify Time.
  Select 'Sync All Selected Items' to add the items to System Sync Task. 
• System Sync Task will work on all files in the queue, to sync the data.

Native Management Console: 

For windows client, from the System Tray, launch the CentreStack Windows Client Management Console.  

For server agent, open server agent management console. On the desktop, can find the server agent management console shortcut.

Navigate to Attached Folders, and click on the stethoscope next to the attached folder name. 

Once the scan finishes, click on the    icon to view the off-sync content. 

Once the scan completes, select Sync all Selected Items.

IIS Setting for self hosted Centrestack

The scan is done via the IIS Application pool 'management', on Centrestack server. The results are stored in the pool too. When the local folder is too big, the scan may take a long time. If the management pool auto recycles in the middle, the running scan task will disappear. Or the scan result will be gone. To prevent that, update management pool settings so it will not auto recycle frequently. 

• On Centrestack server, open IIS Manager
• Go to Application Pools
• Right click 'management' and select 'Advanced Settings'
• Under Recycling, change Regular Time Interval to 7200, which is 5 days.
• Click OK to save it.
• Now, the scan can take up to 5 days. For large scan tasks, suggest admin to right click 'management' pool and select Recycle, to recycle the pool before the scan. This way, the scan can take up to 5 days to run.