The article applies to windows client/server agent 12.12.570.53288 and newer. To scan an attached folder in old windows client/server agent, check the article here.
In cases where a Windows Machine ends up in a state which prevents the Windows Client from syncing content from an attached folder, a sync scan task can be started to force sync any possible discrepancies.
From the System Tray, launch the CentreStack Windows Client.
Navigate to Attached Folders, and click on the stethoscope next to the attached folder name.
Once the scan finishes, click on the icon to view the off-sync content.
Once the scan completes, select Sync all Selected Items.
The scan is done via the IIS Application pool 'management', on Centrestack server. The results are stored in the pool too. When the local folder is too big, the scan may take a long time. If the management pool auto recycles in the middle, the running scan task will disappear. Or the scan result will be gone. To prevent that, update management pool settings so it will not auto recycle frequently.
- On Centrestack server, open IIS Manager
- Go to Application Pools
- Right click 'management' and select 'Advanced Settings'
- Under Recycling, change Regular Time Interval to 7200, which is 5 days.
- Click OK to save it.
- Now, the scan can take up to 5 days. For large scan tasks, suggest admin to right click 'management' pool and select Recycle, to recycle the pool before the scan. This way, the scan can take up to 5 days to run.