With CentreStack windows client and server agent, user can attach local folders. With server agent, admin can also migrate local shares.
In both cases, windows client/server agent will create a cloud folder and maintain full sync between the local and the cloud folder.
Sometimes, user may notice the local source folder and the cloud folder are out of sync.
- when the two folders are out of sync, check the windows client/server agent on the source machine. If there are still running tasks in System Sync Task or System Sync Down task, let the tasks finish. Then check the syncing between the two folders.
- If local files are not synced to cloud (missing on the cloud), check
- System Sync Task has not pending/failing subtasks
- The local file is not empty (size is 0), since in most cases empty file is ignored
- For server agent, verify the local file/folder is accessible by System user, the default user who starts the Gladinet Cloud Access Services. There are cases where the local file/folder is only accessible by some defined users, excluding System user.
- For windows client, verify the local file/folder is accessible by the user who starts the windows client. There are cases where local file is encrypted (showing green on windows explorer) and the user can't access it.
- To test whether the local file can be uploaded to the cloud, create a non-empty test file and verify it is uploaded to the cloud.
- If cloud files are not synced down to local source (missing on the source), check
- System Sync Down Task has no pending/failure subtasks
- query the file name in File Change Log. If can't find related file change log, search for the parent folder name/grand parent folder name. The file change log can tell us what operations have done on the file/folder.
- To test whether the cloud file can be downloaded to the local, upload a small test file to the folder via web portal. Verify it will be downloaded to local
- If testing local file is not uploaded to cloud/testing cloud file is not downloaded to local, most probably the syncing is not setup correctly. Open windows client/server agent management console, go to Attached Folder and verify the local folder shows here. If not, try to link the cloud folder to the local from web portal. See the instruction here.
- If syncing works both ways, but there are still files missing on local source/cloud, can scan the source folder and force sync. See the instruction here.
- If the sync task keeps failing, see the article here to collect information.